When will I receive my diamond painting order?
Normally, you will receive your order in 7~15 business days. Sometimes packages get held up in customs and sometimes there are unforeseen delays with our supplier. During Christmas and other holiday surge periods, times may increase. We will inform our customers during these times.
Where is my order?
Your order can be tracked on our website. Click on "Track" on our pull down menu at the top of the page. If you have a tracking number but still can't find your package it is generally because it has not been registered with the logistics company in China yet. It should register in a couple days of receiving your tracking number.
The entire process from when you order to when our package arrives normally takes 7~15 days. Sometimes longer, sometimes shorter.
If you perceive any issues please don't hesitate to contact us.
What if my package arrives and it's missing something?
We do are best to ensure this doesn't happen but every once in a while a diamond painting will slip through without the right number of gems. If this happens to you please let us know and we will send you new drills ASAP. To help us get your order right please send us a picture that looks like this. email us at firstname.lastname@example.org
Can I return my order?
We do accept returns in accordance with our return policy. In all cases we will work with you to make things right. We want your diamond painting experience to be amazing. Best course of action is to contact us via email at email@example.com and let us know what the issue is so we can help.
What size diamond painting should I buy?
Can I order a custom diamond painting?
Yes! We highly recommend you do so. They are our most popular order. Custom orders make great gifts too!
How do I order a custom diamond painting?
We highly recommend getting the larger size diamond paintings just because the effects are so much better. Please send sharp, in focus and good resolution picture. The more faces in the picture, the larger the order will have to be.
How can I contact you?
We can be reached at firstname.lastname@example.org.
Nothing is showing up when I put the tracking number in?
When we send you a tracking number your package is just beginning its journey from the warehouse to your home. The tracking number you receive is the tracking number on your package as it leaves the warehouse. It must be scanned in by the logistics carrier for you to see it in "the system". If it isn't showing up, please give it a couple days.
Can I make a bulk order or group purchase?
How long does it take to finish a diamond painting?
It depends on the size of the diamond painting and your skill level.
A beginner diamond painter will take much longer than a skilled and seasoned diamond painter.
Some people it takes weeks to months and some could finish one in weekend with focus and dedication.
If you spend a few hours a day, the first small-size diamond painting may take a few days to a week to complete.
As you get better and more skilled you will be able to move to larger diamond paintings and spend the same amount of time and effort.
What everyone agrees upon is diamond painting is fun and relaxing.